An Organisation or business might be able to
successfully defend itself again a DDA
complaint if it could show a Court that providing access would
cause an 'Unjustifiable Hardship'.
A Court would consider many issues when considering a defence of Unjustifiable Hardship including those
technical difficulties, use of
the building and the effect the proposed changes might have on particular heritage features.
If adjustments cause Hardship it is up to the
Organisation to show that they are Unjustified, but before deciding that providing access is Unjustified, a person
or Organisation should:
Thoroughly consider how Access might be
Discuss this directly with the person involved, and
Consult relevant source advice (e.g Obvius Access Disability Access
John Bedwell Obvius Access 5th December 2012